1. Nature of Digital Services

Since our platform provides digital services and software subscriptions (SaaS), the refund policy is subject to specific terms that ensure the rights of both the platform and its users.

2. Refund Conditions

The user has the right to request a refund in the following cases:

• A fundamental technical failure in the platform prevents the business from connecting its WhatsApp number, and the technical support team could not resolve it.
• Accidental deductions or duplicate payments for the same package.
• A refund request is submitted within 3 days of the subscription date, provided the service has not been consumed (no messages sent or received through the platform).

3. Non-refundable Cases

• Expiration of the 3-day period from the date of payment.
• Actual usage of the platform, workspace activation, and replying to customers.
• The business's WhatsApp account gets banned by Meta due to policy violations; the platform is not responsible for external bans.

4. Refund Mechanism

Refunds are processed and returned exclusively to the original payment method used by the customer during the purchase. It may take 7 to 14 business days for the refunded amount to appear in your bank account, depending on the policy of your issuing bank or payment service provider.