1. Introduction & Data Collection

At Systems Ocean Est., we prioritize your privacy and are committed to complying with Meta's and WhatsApp's policies. We collect the following information based on your prior explicit consent (Opt-in):

• Account Info: Name, email address, and WhatsApp phone number.
• Messaging Content: Conversations managed through our platform strictly for customer service purposes.
• Technical Data: IP addresses and system usage logs.

2. How We Use Your Data

We guarantee that the collected data is exclusively used for authorized purposes:

• Operating the workspace platform and providing prompt responses.
• Providing technical support and enhancing our AI assistant's performance.
• Important: WhatsApp numbers are never used to send promotional or marketing messages without explicit user Opt-in.

3. Data Sharing & Third Parties

Your privacy is our core priority; therefore, we do not sell your data to third parties. Necessary data is only shared with:

• Meta: As the provider of the WhatsApp Business API infrastructure.
• Trusted cloud service providers that comply with global security standards.

4. User Rights & Opt-out

You and your customers reserve the right to stop receiving WhatsApp messages (Opt-out) at any time by simply replying with "Stop". You may also contact us to request the complete deletion of your personal data and chat history from our servers.

5. Data Security

We implement strict security measures and advanced encryption protocols to protect your data. All messaging relies on WhatsApp's built-in security frameworks to prevent unauthorized access.

6. Data Deletion Request

Users may request the permanent deletion of their personal data from our systems. To submit a deletion request, please send an email from your registered email address to privacy@mersaliy.com.

• The request must be sent from the same email address registered with your account for identity verification purposes.
• You will receive a reply containing a confirmation link for the deletion request.
• Once the confirmation link is clicked, your data will be permanently deleted from our systems and cannot be recovered.
• Please ensure that you are certain before proceeding and always handle confirmation links carefully.